Replacement Program:
If any damage occurs and your product gets damaged, you’re entitled to receive a new product for a fixed fee of $50. To request a replacement, email our customer service team at support@stix-fishing-rods.com. Please provide us with a brief explanation and a couple of photos of the damaged product.
Change of Mind Returns:
If you have changed your mind, you can return the product under the following conditions:
- It’s been less than 30 days since the product was delivered
- you have to send a copy of the original confirmation with the returned product
- the product has to be unused and free from physical damage
- you have to include the original packaging, all accessories included, all free from physical damage
The above-mentioned conditions are only for quality assurance and we do not guarantee that we will accept the return. Exceptions to these criteria are at our sole discretion.
How to Return a Product
If you need to return the Product to STIX Fishing for any reason covered by the Change-of-mind Returns statement, No Questions Asked Replacement Program, or Limited Warranty (for US customers), please follow the procedure below to obtain an RMA (Return Merchandise Authorization) number.
If STIX Fishing approves your request, you will receive an RMA number and address to ship the Product via mail. The returned Product must arrive to STIX Fishing within 14 days of the issue of the RMA.
Pack the Product securely and make sure the RMA number and your return address are visible on the outside of the packaging. For returns under the No Questions Asked Replacement Program or Limited Warranty, STIX Fishing needs to receive a six (6) inch section of the affected rod (between the reel seat and the first guide); the STIX Fishing logo needs to be visible on the returned rod section. Please send the package postage-paid to the address stated on your RMA approval. You are responsible for the cost of shipping the Product back to STIX Fishing as well as any and all risk of loss or damage to the Product while it is being shipped to STIX Fishing. If you send your Product without the RMA number prominently displayed on the outside of the package, it could be returned to you unopened. Please use a shipping company that can demonstrate proof of delivery. STIX Fishing does not accept responsibility for any lost shipments unless proof of delivery is provided.
Upon receipt of the Product, STIX Fishing will either replace the rod under the No Questions Asked Replacement Program, repair or replace the defective Product, accept the return of the defective Product and refund to you the full purchase price of the defective Product, or return to you any Products that do not qualify for warranty coverage under the Limited Warranty.
Subject to availability, the repaired or replacement Product will be shipped on the next business day following receipt of the Product. Products that do not qualify for warranty coverage under the Limited Warranty will be returned to you at your cost.
Please note, Products shipped to STIX Fishing must be properly packaged to prevent loss or damage in transit.
STIX Fishing reserves the right to, at our discretion, change this Policy. Such changes will be applicable on purchases made after the date when the Policy was last updated.
If you have any questions about this Policy, please contact STIX Fishing at support@stix-fishing-rods.com.
Refund
Any and all refunds that are issued under this Policy will be issued in the pricing currency of your original order.
We do not take any responsibility for any transaction costs and/or currency differences that appear on your end. Any and all costs or charges for shipping, handling, customs, taxes or gift-wrapping are non-refundable.
Refunds will be credited to the payment method registered by you with us at your time of purchase. Please allow STIX Fishing a period of thirty (30) days after the delivery of your returned Products to credit your account with a granted refund.
Missing, Damaged, Or Incorrect Orders
We will do everything we can to ensure that your order arrives at your delivery address in complete and undamaged condition. If you do not receive any of the products pursuant to your order, please contact us at support@stix-fishing-rods.com.
You must inspect the Product(s) immediately upon their arrival and notify us within three (3) days of delivery if the Products arrive in a damaged or incomplete condition. If the Product(s) arrive damaged or incomplete, please contact us at support@stix-fishing-rods.com.