FAQ - STIX Fishing

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1. How Can I Order STIX Rod?

You can register on our website and visit our Shop. You will be able to preview all the rods we offer and choose the one that suits you the most. We will ask for your shipping information and billing details, as well as your selected payment method information. Once the purchase is made, you will receive a confirmation email.
2. What Is The Difference Between the Rods You Offer?

Each rod is made of the best quality materials according to the most refined techniques. However, they’re quite versatile when it comes to their usage. You can purchase a light or a heavy rod, for long-lure fishing or regular lures, for different weather conditions and fishing areas. Visit our Shop section to get detailed information about each rod.
3. Do I Get Any Instructions On How To Use The Rod?

Besides rods, STIX is ensuring to provide educational materials. If you check our videos and blogs, you may find information about different fish and different rods used for fishing. Being fishing lovers ourselves, we know the importance of providing you with sufficient information before we let you into the wilderness.
4. What If My Rod Gets Damaged?

Worry not; STIX has you covered. There are a million ways to damage your rod, but only one solution – The No Questions Asked Replacement Program. Whatever happens, you can contact our support and send us a couple of pictures, and we will replace your rod for a fixed fee of $50 plus the shipping charge.
5. What If I Change My Mind After The Purchase?

If you have purchased any of our rods, you have 90-Day Buy And Try Guarantee. It practically means that you have 90 days to test our rods and change your mind. However, ensure to provide the original proof of purchase. For more details, read our Refund Policy.
6. What If I Never Receive My Order?

If you haven’t received your product, please contact our customer support via support@stix-rods.com. Provide us with the purchase information and we will be able to track it down for you.
7. How Can I Contact You?

You can submit a form through the Contact section on our website or email support@stix-rods.com. Our support team is here to assist with any issues and respond to any questions you may have about the product, purchase procedure, delivery, and more.
8. Can I Return The Rod If It’s Not What I Expected?

STIX is proud of its 90-Day Buy & Try Guarantee. If you don’t like the product, you can ship it back within 90 days of the purchase, and you’re entitled to a full refund or exchange.
9. Do You Have A Shop That I Can Visit?

STIX doesn’t have physical shops. We’re an online store proud to serve thousands of anglers. If you wish to see our products and their usage, you can check our social media accounts, including our Facebook and Instagram pages and our YouTube channel.
10. How Can I Unsubscribe From The Newsletter?

Each promotional email you receive has an option to unsubscribe within the email itself. Click on the “Unsubscribe from the mailing list” button, and you will be off of our mailing list. Note that we’re sending ongoing promotions via email and you may miss out on big events and discounts.
11. What If My Rod Is Damaged While Fishing?

If your rod gets damaged, broken, or has any other issue, you’re entitled to a No Questions Asked replacement program. Simply take a few pictures of your rod and ship it to us, and we will send you a new rod for a fixed fee of $50, plus the $40 shipping fee.
12. What If My Rod Has Any Anomalies When I Purchase It?

Suppose that there’s any defect in materials and manufacturing or workmanship, we’re offering a three-year limited warranty.